Sushan wrote: ↑May 20th, 2024, 3:11 am You definitely have a point about the value of taking time to provide thorough care to patients. In my own practice, I've noticed that patients really appreciate it when they feel heard and cared for, especially when we take the time to address all their concerns. This approach, as you mentioned, does indeed lead to running late, but the trade-off can be worthwhile in terms of patient satisfaction and quality of care.Yes, in our practice, the assistants work set shifts. Our solution (since the corporation didn't want to pay overtime) was to have one assistant in the office arrive late and leave late. The docs who ran late (not all of them, say 30%) would do the exams (that needed to be chaperoned) early in the appointment, same with procedures that needed assistance. Then the assistant could leave at her assigned time and docs could continue discussions as long as they needed. Follow up appointments also were scheduled before the appointment ended or they called the following day to get their next appointment scheduled.
However, the challenge arises when dealing with long queues and a high volume of patients (a common scenario in our practice). In such scenarios, spending extended time with each patient can exacerbate wait times for others, leading to extended shifts and added strain on other staff members like nurses, pharmacists, and lab technicians, etc. This can contribute to overall fatigue among healthcare providers, which might inadvertently compromise the quality of care towards the end of the day. (I have personally experienced this)
How can we maintain a balance between providing thorough, attentive care and managing our time effectively to minimize the impact on waiting patients and other healthcare staff? Perhaps there are systemic or procedural changes that could support this balance. What are your thoughts on this, or what strategies have you seen work in similar situations?
Oh and I'm not trying to overstate my ability to provide "patient satisfaction". I didn't implement my "run late" strategy to improve patient satisfaction, I did it to improve my satisfaction. Since I knew I was going to be late, I didn't stress about the time. If a patient arrived late herself, I (almost) never turned her away. I had my assistant tell her that I would see her in between patients who arrived on time, if she was willing to wait. Some did, some didn't, but I never turned folks away (unless I had to leave to go to the operating room or some other obligation). But my Patient Satisfaction numbers were nothing special, however I was probably in the top 2% of happiest docs.