Sushan wrote: ↑January 25th, 2022, 1:11 pm
anonymous66 wrote: ↑January 20th, 2022, 10:20 pm
Sushan wrote: ↑January 19th, 2022, 1:09 pm
anonymous66 wrote: ↑January 9th, 2022, 3:07 pm
The author also has this to say (p.44)
"Trusting someone before they have earned it is unwise, but assuming that everyone we meet is untrustworthy is needlessly cynical. So, what's the appropriate strategy? Good BEQ suggests we simply resist forming an opinion about a person's character or personality, until we see how they act over time, and in different circumstances. This won't be easy at first It requires living with the anxiety of suspending judgment instead of relaxing into a false sense of rapport and trust."
Seemingly the author has contradicted himself. First he tells assuming all that we meet as untrustworthy is cynical. But then he tells that good BEQ suggests resisiting forming an opinion about people until we study them for some time. So in other words the latter part suggests not to trust people until we get to know them well. So we should not trust anyone that we do not know. And I see a practical issue in the latter statement. For how long should we study a person in order to form an opinion on him or build some trust on him?
My thoughts are similar gad-fly's. The way the book is written - the author assumes that he is writing to people who do trust others as a matter of course (you can't be successful in business if you don't put at least some trust in others). The author is writing to people who do trust - that's why they need to be warned - sometimes his target audience trusts too quickly and get burned (again I'm thinking about the story from Chapter 3 - Veronica and Tony (p.11)- the problem was that Veronica put too much trust in Tony even though she had some "gut feelings" that should have been warning signs). The context I see is when our "gut" tells us a particular person may be a problem - that's when "resisting forming an opinion" comes into play (and/or calling some of the people Tony suggested were people he had worked with in the past). The author doesn't ever suggest it's good idea to trust "nobody" (after all the author suggests that Veronica could/should have trusted the people she should have called in order to vet Tony... and the author suggests that Johanthon was correct in continuing to trust Danny after Johanthon confronted him).
Veronica acted depending on the facts that she had on her hands. Though her 'gut' said her to be cautious, apparently there was nothing bad on Tony. It is true that ultimately her 'gut feelings' became correct. But what if Tony was a legitimate guy? Then Veronica would have never listened to her 'gut feelings' anymore thinking that it was merely out of anxiety.
And also, it is easy to analyze a situation after everything happened and point out the mistakes and give suggestions. But it is quite different when you are actually facing it, with no idea about the future.
Another way to think about this:
In regards to the story of Veronica and Tony (p.11) used as an example of how to handle emotions at work. Veronica had several emotional reactions to Tony. She had a "uneasy feeling" and "her intuition was flashing red lights". But she decided to trust him anyway and gave up her usual monthly retainer. The author suggests that Veronica could have vetted Tony by calling the people Tony said were close business allies. After she realized she had been scammed, she did call those people and found out that they considered him to be a scam artist.
Now if it were the case that Veronica's emotions weren't accurate because Tony was legit... and Veronica had decided to call those business associates and merely asked about their past business dealings, then she would have allayed her fears and verified that Tony was legit - without causing any harm to herself or Tony. So I don't see the problem.
Edited to add - The point appears to be that to ignore one's emotions (as Veronica did) can cause problems. It would have been better if Veronica had acknowledged her feelings and responded by vetting Tony.